What is your return/exchange policy?
We have a 15 day return and exchange policy.
If you are unhappy with your physical purchase, contact us within 15 days of the purchase – but read all of the information below before contacting us. All returns/exchanges will need to be shipped to the address we assign to you, with your order number, copy of receipt (if available) and an explanation for the return. All returns require a proof of purchase.
We will not accept returns or exchanges on clothing that has been washed or worn. If the item you ordered does not fit or you are not satisfied with the size you ordered and you would like to exchange it for a different size, you will be responsible for the cost of shipping it back to us. We will then ship the exchange back to you at our cost. When issuing refunds for returned items, we refund the cost of the items, but not the shipping cost.
We‘re sorry but we do not return, refund or exchange any customized garments of any kind.
NOTE: All returned orders should be sent with a tracking number and delivery confirmation service. Handle Records cannot be responsible for any returns/exchanges unless the customer provides tracking information. Handle Records is only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.
If you received the wrong item, please contact us using the contact form on our website. We will make sure that you receive the correct item.
We only accept exchanges or returns on music items that have been unopened. We DO NOT issue replacements for cosmetic damages of any kind . We do not issue replacements or refunds for media shipped via Media Mail. We cannot do exchanges, returns, or refunds on books of any kind.
At this time we only refund downloads that have not been attempted or downloaded. These files WILL NOT work on most mobile devices as digital files are usually sent as .zip files. Download and UNZIP the folder, then simply enjoy your media on the device you use to listen to MP3 files. If there is an issue with your download, please contact us using the contact form.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us directly so we can ask if you have performed the list above.
Sale items cannot be refunded.
Need more help?
Contact us using the CONTACT FORM on our website for questions related to refunds and returns.